Download the HotDoc app on your phone or head to hotdoc.com.au and search ‘GO2 Health’. From there, you can book online anytime with our doctors, nurses and allied health practitioners.

If you are a Veteran, please contact reception to book your initial appointments. All subsequent appointments can be made through the HotDoc app.

Please have these handy for your first appointment with us:

• Medicare card
• A list of your current medications
• A valid payment method for any fees or gap payments
• A list of questions or concerns to ask your practitioner

We recommend you also bring the following if you have them:

• Private health insurance details
• Pension or healthcare card
• Previous test results/scans
• Referral letter (if you have been referred from elsewhere)
• Comfortable clothing you can move in (for your physiotherapy or exercise physiology appointment)

Yes, you’ll receive a SMS reminder 24 hours before your appointment time.

GO2 Health offers automated SMS reminders 24 hours before your appointment as a courtesy. We recommend that patients use their phone calendars to track appointments, ensuring they don’t miss them in case of any technical issues with the SMS reminders.

Visit our contact page for all clinic details.

In the event of a medical emergency, please dial 000 immediately. For after-hours advice and support, please call 13HEALTH (13 43 25 84)

For mental health support:

• Mates4Mates – 1300 4MATES (1300 462 837)
• Lifeline – 13 11 14
• Beyond Blue – 1300 224 636
• Butterfly Foundation – 1800 EDHOPE (1800 33 467)

Please note that GO2 Health is a private billing clinic for both adults and children.

This allows us to maintain our facilities and ensure that our staff are highly trained to assist you.

If you are eligible, you will receive a Medicare rebate. A comprehensive overview of fees is available on our pricing page.

All payments must be made on the day of your consultation, and we accept various payment methods including:

• Credit card
• EFTPOS
• Cash

We bulk bill DVA Gold card holders and White card holders if the consultation relates to an accepted condition. You can find more information about DVA cards and fees on the FAQ page.

For further information about our pricing and eligibility for concessions, please refer to our pricing page.

We’ll electronically process your Medicare rebate at the same time we collect your payment. The rebate will usually be returned to your bank account within 24 hours.

Please note that you will need to have a physical EFTPOS card with you and some services may incur non-rebatable fees.

MyMedicare is a new government initiative to support the management of your health. It aims to return medicine to the traditional family doctor model, ensuring that your GP knows you and is invested in providing your complete healthcare needs, while also supporting continuity of care. 

MyMedicare enhances the patient experience by improving access to healthcare services and facilitating more efficient management of health information.

GO2 Health can only provide telehealth appointments if you have registered with MyMedicare, listing GO2 Health as your primary health provider.

You’re eligible to register if you have a valid Medicare Card or a DVA Veteran card and you have attended two face-to-face appointments in the past 24 months with your doctor.

If you have not yet registered with MyMedicare and wish to access telehealth, please register with MyMedicare online here or contact reception on (07) 3355 5540

If you do not wish to register with MyMedicare, we’re delighted to continue providing your care through in-clinic consultations only.

We do offer telehealth appointments. To be eligible for a telehealth consultation, you must have had one face-to-face appointment within 12 months and be registered with MyMedicare.

You can register with MyMedicare online here.

If you have not attended the clinic in-person and are unable to attend, you will be charged the full private fee (without a Medicare rebate).

This also applies to veteran DVA White and Gold Card holders. If you are registering for MyMedicare using your DVA card number, please see reception to complete a paper copy of the form. By signing the form, patients are giving consent to participate in MyMedicare with GO2 Health. Clinic staff will then complete the registration in the MyMedicare system.

For telephone telehealth consultations, please make sure:

• your phone is not on silent
• you have phone reception
• your phone is charged

For video telehealth consultations, please make sure:

• your device (smartphone, tablet or laptop) is charged.
• you follow the HotDoc link to access the virtual waiting room while you wait for your doctor to start the consultation.

All scripts require a consultation with your GP (including repeat scripts). This ensures we can monitor your health safely and meet our legal and ethical responsibilities.

Some GPs offer 10-minute telehealth appointments for single item requirements such as regular scripts and referrals.

eScripts can be sent to you via SMS with a link to a QR code. The pharmacist will require this QR code to access your script. If you have any remaining repeats, the pharmacy will text you a link to a new QR code after each repeat is dispensed, or you can request a paper copy.

These medications will not be prescribed on the first consultation for a new patient (including telehealth consultations for repeat scripts with a doctor who is not your usual GP).

If you need to request repeat scripts from someone other than your usual GP, you must attend an in-person appointment (this won’t guarantee they’ll prescribe these medications to you).

Opiate scripts (like tramadol, panadeine forte etc.) are only prescribed for one month at a time. Ongoing scripts need appointments with your primary doctor.

GO2 Health uses National Home Doctor 13SICK (137 425) to provide after-hours care when our clinic is closed. This service is available from 6.00pm to 7.30am, Saturdays from midday, all-day Sunday and all day on public holidays.

If you have a medical emergency, please telephone ‘000’ for immediate care.

Yes, a medical certificate requires an appointment and will be issued on the day. Please note that medical certificates cannot be backdated according to law.

Yes, please book an appointment with your primary GP to discuss your needs and treatment options. Specialist referrals (including renewals) require a consultation and are not able to be backdated by law.

Please note that we’re unable to track when specialist referrals expire.

It is our policy that results are not given over the phone (unless of an urgent nature), as it is not best medical practice.

We do not believe in enforcing a follow-up visit for ‘normal’ results.

Results of pathology and imaging are downloaded to the GP who reviews and marks off those that require a recall appointment. Your results are all filed in your electronic patient record.

Our practice nurses will recall patients to discuss abnormal results (many are non-urgent in nature). This is usually done through our HotDoc booking platform. You will receive an SMS message to make an appointment. Otherwise, you are welcome to discuss any of your results at your next consultation.

Please contact reception on (07) 3355 5540 if you wish to see if your results have been received.

Our practice nurses provide a range of in-house tests, including ECGs (heart tracing), pregnancy urine tests, wound swabs, eye tests, and hearing tests.

Please note that some services have fees attached. 

You can visit any blood pathology collection centre.

QML Pathology is located within our facility for your convenience and is able to facilitate your pathology needs. They are open from 07:00 – 11:30 and 12:00 – 14:30, Monday to Friday. Please call them directly to confirm.

We understand that life can be unpredictable and that plans unexpectedly change.

If you need to cancel or reschedule your appointment, we request a minimum of 8 hours’ notice to try to fill your spot.

You can cancel or reschedule online or call our reception team.

Please give us a call if you’re running late.

We charge a “no show” fee of 100% of the standard booked consultation fee (this is not eligible for a Medicare rebate).

We appreciate your consideration and cooperation – it helps us to provide the best possible care for all our patients.

Yes, we are happy to offer WorkCover appointments for GP and allied health services. Please inform reception once you have received a claim number so future appointments can be billed to your insurer.

Prior to your claim being approved, you will be provided with a tax invoice for your out-of-pocket expenses so you can be reimbursed by your insurer once your claim is approved.

Documentation required for an upcoming appointment can be sent to ask@go2health.com.au

Please ATTN: GP name and date of appointment in the email subject line.

For Permanent Impairment paperwork, please send to: reforgepi@go2health.com.au

Once we have received your paperwork, our Permanent Impairment team will review your paperwork and contact you to book appropriate appointments to continue the process.

As we receive a high volume of emails, it can take 5 business days to reply. If it requires urgent attention, please contact GO2 Health on (07) 3355 5540.

Please also note that our emails are not encrypted – take care of sharing any confidential information.

At times, we remove practitioners from HotDoc if they are not accepting new patients.

If you are an existing patient and cannot find your practitioner on the HotDoc app, please contact GO2 Health on (07) 3355 5540 to book an appointment.  

Yes, you can request a practice nurse as a chaperone for your appointment if you are feeling uncomfortable about a particular procedure such as cervical screenings, breast exams, prostate checks, etc.

Please book a nurse as your chaperone in advance of your appointment via reception.

If you decide to request a chaperone when you arrive, we’ll do our best to accommodate this with the staff available at the time.

Yes, of course. Our reception team can organise this through AUSLAN for hearing impairment or TIS for translating and interpreting services.

This must be requested at least 48 hours in advance to your appointment.

Please note that interpreter services will be charged to you.

We acknowledge and appreciate all customer feedback.

Please request a feedback form from reception.

Under the Health Services Act 1987, patients with complaints should try to resolve them directly with our GO2 Health Practice Manager.

If a satisfactory outcome is not achieved, then a complaint can be directed to The Office of the Health Ombudsman by calling 133 OHO (133 646).

Yes, all certified guide, hearing and assistance dogs are welcome at GO2 Health but must wear their jacket with an approved badge. Dogs without an approved badge or registration are not permitted in clinic.

We strive to provide the best care possible to all our patients. However, emergencies may arise that can cause longer than expected wait times.

Your understanding is appreciated, and we remain committed to providing quality care for all our patients. Please see our reception team if you are experiencing a longer than usual wait time.

To request medical records from another service provider, you can ask our friendly reception staff to create a Transfer of Medical Requests form. Please note that your previous practice may request an administrative fee to transfer your information. This payment is the responsibility of the patient.

If you would like to request your medical records to be transferred from GO2 Health to an external provider, we charge a $30 administrative fee.