We believe veterans and their families should always receive healthcare that puts them at the centre of every decision, and not financial interest. That’s why we welcome the Department of Veterans’ Affairs (DVA) recent update to its Provider Notes, which strengthens compliance standards and safeguards the integrity of veteran care.

The changes place a renewed emphasis on transparency around provider interests, referral pathways and accountability in how services are delivered. The goal is simple but powerful: ensuring veterans receive healthcare free from conflicts of interest, focused solely on their wellbeing.

At GO2 Health and REFORGE, this principle has guided our approach from day one. Integrity, transparency, and patient-first care aren’t new standards for us—they are the foundation of our model. Our priority has always been, and will always be, long-term treatment that restores health, identity and purpose. Claims support is one part of the journey—but by walking with veterans through their whole healthcare experience, we create the continuity of care that leads to lasting recovery.

care that goes beyond the clinic

Our mission at REFORGE is to build a healthcare system where no veteran falls through the cracks during transition from service and beyond. That means continuity of care across disciplines, delivered by GPs, allied health professionals and specialists working together in an integrated, trauma-informed way. And when the right treatment pathway lies outside our clinic, we ensure veterans are connected with trusted external support—always linked back to their GP to close the loop and maintain continuity of care.

This coordinated approach reduces stress, avoids duplication, and ensures every veteran receives the right care at the right time—keeping recovery moving forward with dignity and purpose.

veterans retain full choice

Every veteran we support retains full choice in their treatment pathway. No referrals we make are ever tied to benefits, incentives, or kickbacks. Treatment decisions are guided only by clinical need and the long-term wellbeing of the individual.

Our clinicians walk shoulder-to-shoulder with veterans, coordinating care in a way that makes the system easier to navigate and ensuring each person is treated as a whole—honouring their dignity, independence and future. The DVA’s updated guidelines reinforce the importance of this approach, embedding transparency and continuity of care more firmly across the sector.

We welcome DVA’s continued focus on strengthening trust in veteran healthcare. Veterans and families can be assured that decisions about treatment at GO2 Health and REFORGE are guided only by clinical need and the best interest of those we support.